Customer Support - Professional Technical Support and After-Sales Services by QI ' E Group

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Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Conditions: 1. Quality Assurance: At QI ' E Group, our commitment lies in providing top-tier grain and oil machinery products that meet international standards and certifications. Our manufacturing processes adhere to the ISO9001:2000 quality management system certification, ensuring we are leaders in the industry. In the event of manufacturing defects, we will follow applicable laws and regulations, offering our customers free repair or replacement options. 2. Protection of User Privacy: Safeguarding user personal information and privacy is our top priority. QI ' E Group complies with relevant privacy protection laws and regulations, ensuring that users' personal data will not be disclosed to third parties without user consent, except where mandated by law or under a clearly defined partnership with established privacy safeguards. 3. Return and Exchange Policy: QI ' E Group provides a fair return and exchange policy. If a product exhibits non-user-induced damage or performance issues during the specified timeframe, customers may initiate returns or exchanges in accordance with our outlined procedures. The terms for returns and exchanges articulate the process, conditions, and timelines, ensuring fair and efficient resolutions. 4. After-Sales Service Commitment: We are committed to delivering thorough after-sales support, which includes installation guidance, operational training, and technical assistance, allowing customers to fully benefit from our products and solutions. Customers can obtain quick responses and expert advice regarding product or service inquiries via our service hotline or online support. 5. Compliance with Law: QI ' E Group strictly adheres to all applicable laws and regulations in its operational countries and meets global trade standards. Our business practices align with ethical standards to uphold the legitimacy and fairness of transactions. 6. Policy Revisions: We reserve the right to modify and update these policies at our discretion. Users will be informed of any changes through our official website or other appropriate channels. Continued usage of our services indicates acceptance of these revised terms. 7. Dispute Resolution: For any disputes arising, QI ' E Group will first seek resolution through negotiation. Should issues remain unresolved, they will be escalated to the competent courts in the location of QI ' E Group for judicial resolution. We promise to protect customer interests with integrity and diligence, ensuring a clear and equitable dispute resolution process. This policy serves as an official statement from QI ' E Group, intent on reinforcing the professionalism and accuracy of our business operations, preventing any misleading or exaggerated information, and steadfastly safeguarding customer rights and interests.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise After-Sales Service Terms:
1. Warranty Service:
1. QI ' E Group offers a one-year warranty period for all products purchased, commencing from the successful installation and commissioning date.
2. Should any equipment experience malfunction or damage due to inherent quality flaws during the warranty period, QI ' E Group will provide users with free repair or replacement services.
2. Technical Support:
1. We deliver comprehensive guidance for equipment installation and commissioning, ensuring optimal utilization right from the beginning.
2. In-depth operational training and technical consulting services are made available to aid customers in fully grasping equipment functionality and maintenance practices.
3. Technical inquiries can be addressed via telephone, video, or email, facilitating swift responses to user needs and effective resolution of any technical issues.
3. Maintenance Service:
1. We pledge to respond to maintenance service requests within 24 hours on business days, prioritizing urgent cases for faster resolution.
2. For incidents not attributable to human error, users will only be billed for the necessary replacement parts.
3. We offer regular inspection and maintenance services for the equipment to ensure maximum operational reliability.
4. Spare Parts Supply:
1. We guarantee the timely and effective supply of spare parts to sustain uninterrupted and stable operations of customer equipment.
2. Support and maintenance services for spare parts will remain available for equipment that has been phased out or upgraded.
5. Response Time:
1. Upon the receipt of a user-reported issue, the QI ' E Group After-Sales Service Center commits to providing a response within 4 hours.
2. Actual response times may vary according to situational factors and regional differences, ensuring quick service delivery to users.
6. Other Services:
1. Users may opt to enter into a maintenance service contract, which grants them access to regular inspections and specialized maintenance services.
2. We provide consultation and implementation services for equipment upgrades and transformations to assist users in enhancing production efficiency.
7. User Feedback:
1. We have implemented a structured mechanism for user feedback to systematically gather customer insights and suggestions.
2. Prompt responses to user feedback and suggestions are prioritized in order to continually uplift customer satisfaction.

After-sales service

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Maintenance service

1. Prompt response and fault assessment: QI ' E Group offers immediate customer support to swiftly identify issues via phone or online channels, minimizing equipment downtime. 2. On-site repair services: Our expert maintenance team can respond to customer requests in the shortest possible time to conduct repair and maintenance tasks at the location. 3. Remote monitoring and expert support: We deliver real-time technical assistance, preventing potential issues through the remote observation of equipment operating conditions. 4. Availability of spare parts: We maintain a robust inventory of spare parts to ensure quick replacements and maintain the seamless operation and stability of the equipment. 5. Scheduled maintenance programs: We offer routine maintenance plans tailored to equipment usage, which prolong the lifespan and enhance the performance of the machines. 6. Training services: We regularly conduct training sessions on equipment operation and maintenance to improve the self-sufficiency of customer teams and lower long-term operational and maintenance expenses. 7. Upgrades: We offer timely upgrades for both software and hardware of the equipment in line with the latest advancements to retain a competitive technological advantage. 8. Clear pricing structure: Our maintenance service pricing policy is straightforward, ensuring no hidden fees and promoting transparency and fairness in our services. 9. Quality assurance commitment: We strictly adhere to the ISO9001:2000 quality management standards to provide quality assurance for every maintenance project, ensuring reliable service delivery. 10. Creative solutions: We continuously innovate maintenance technologies and methodologies to offer more effective fault resolution and equipment enhancement solutions.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.